By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

If you are unhappy with any aspect of these, then you should contact one of our customer services team at info@zinnia-gifts.co.uk before placing an order with us.

These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Online Ordering Details

By placing and confirming your order on the Zinnia website you have agreed to our terms and conditions as explained here. A Contract between the customer and Zinnia for the sale of our products will only exist once an order has been accepted, processed and despatched ( at which point the buyers credit/debit card will be charged for the value of the goods despatched). Zinnia reserves the right to cancel any order at any time providing no payment has been taken.

Prices and availability of goods is subject to change without notice.

Your Right To Cancel

Under the Consumer Protection (distance selling) Regulations 2000, you have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.

If you have recently placed an order with us and wish to cancel it, please email us at info@zinnia-gifts.co.uk quoting your Order Reference No, Date order placed, Name. Providing the conditions of our returns policy are met entirely (as stated below) you will receive email confirmation of the cancellation of your order within 24 hours from receiving the goods back in perfect condition. Alternatively contact us on 01684 891 891.

Returns Policy

If you wish to return any items purchased online at www.zinnia-gifts.co.uk, please follow the following steps:

1. If you wish to return an item, you must notify your intention to return it, in writing, within 7 working days from the date you received your goods. The item(s) must then be returned within 14 days of invoice date.
2. All items must be returned in unused (re-saleable) condition.
3. The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase by registered post only. We cannot be held responsible for any item returned to us in any other way.
4. If a customer returns an item that is not re-saleable (and therefore not entitled to a refund/exchange) the customer will be responsible for the shipping fees incurred to return the items.
5. Any item purchased via telephone, mail order or internet, must be returned by post ONLY to:
   Zinnia
   PO Box 257
   Malvern WR14 9BQ
6. We aim to turn around returns and refunds within a few days of receiving them, however, during our busiest periods this process can be prolonged. We therefore maintain a 14 day returns completion period starting on the day we receive your package.

Return of Faulty, Incorrect or Sub-Standard Products

Please follow the same procedures as above. However, if the products you return are faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge providing there is no evidence of the goods being damaged after delivery.

Return of Items in order to exchange

By returning shoes for an exchange you have agreed to have the credit card that was used for the original order debited/refunded by the difference of the original item and an additional shipping charge.

Payment and Taxes

We accept online payment in a secure environment by credit and debit cards. All transactions are shown in £ sterling.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Delivery

We attempt to dispatch your goods 3 working days after receiving your order. However, we do maintain a 28 day delivery policy. Your goods will be delivered using registered post or next day delivery. When there is a delay to items sent outside the UK it is often due to your local mail service, please take this into consideration when waiting for delivery of your order. If, for some reason items in your order are out of stock, we will contact you immediately to organise a replacement or back order, no payment will have been taken at this point and any part order will not be sent out for delivery unless requested.

if the customer supplies an incorrect delivery address and the order is returned to us, Zinnia will not refund any delivery costs. The same applies to overseas orders, if your local postal service are unable to find your address to deliver your goods and the package is returned to us, Zinnia will not refund any delivery costs associated with the order. It is the customer's responsibility to enter their address correctly and to make sure the address is known to their local postal service.

Delivery Charges

Zinnia reserves the right to adjust the delivery charges offered (pre purchase) as and when necessary. This measure has become necessary due to increasing fuel tariff passed to us by our carriers. VAT will be charged to shipping costs where applicable.

Communication

We will attempt to communicate with mail order customers by email. All relevant information about your order will be sent to the email address you have provided to us.

VAT

All prices of goods displayed on this website are inclusive of VAT.

Conformity Of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press*. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

*Our product range is constantly developing and improving, and small design changes may occur from time to time. We will strive to keep pictures in our literature and on our website as accurate as possible, but there may be short periods when these changes are not reflected in the photographs available. 

Disclaimer & Limitations of liability

Zinnia does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, Zinnia, shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Zinnia or any of its agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Zinnia uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Zinnia will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Zinnia takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Zinnia will not be responsible nor liable for your use of any other websites which you may access via links within this website. Zinnia does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Zinnia.

The entire liability of Zinnia under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Zinnia will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Zinnia may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Zinnia.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Zinnia or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work or part or all of the material available on this website in any form is prohibited.